- Try using another browser. Users have seen success switching to an alternate internet browser.
- Clear the cookies in the browser in which you are experiencing difficulties
Chrome:
- Click on Ctrl+Shift+DEL keys together
- Select Cookies and other site data
- Click on Clear browsing data button
- Get detailed instructions on how to clear your cookies in Google Chrome
Mozila Firefox:
- Click on Ctrl+Shift+DEL keys together
- Select cookies and click on clear now
- Get detailed instructions on how to clear your cookies in Mozilla Firefox
Internet Explorer:
- Click on Ctrl+Shift+DEL keys together
- Select cookies and Temporary internet files and click on clear now
- Get detailed instructions on how to clear your cookies in Internet Explorer
Apple Safari:
- Click on Preferences Select Privacy Select Details Select Remove or Remove All and select Done
- Get detailed instructions on how to clear your cookies in Apple Safari
- If you are using Google Chrome as your browser, try enabling an incognito window. To enable a incognito window, use the shortcut key Ctrl+Shift+N.
- If you are unable to resolve the issue using the steps listed above, please call our Smartline at 800-433-3222
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