1. Try using another browser. Users have seen success switching to an alternate internet browser.
  1. Clear the cookies in the browser in which you are experiencing difficulties

Chrome:

 

 

Mozila Firefox:

 


 

Internet Explorer:

Apple Safari:

 

 

  1. If you are using Google Chrome as your browser, try enabling an incognito window. To enable a incognito window, use the shortcut key Ctrl+Shift+N.
  1. If you are unable to resolve the issue using the steps listed above, please call our Smartline at 800-433-3222